Impellam Group Limited and its subsidiaries are committed to providing a high-level service to all our stakeholders. Whether you are a client, candidate, worker or supplier - if you do not believe you have received a satisfactory service from us please advise us. As well as allowing us to investigate and resolve the matter for you; this will also help us to improve our standards.
WHO TO CONTACT?
If you have a complaint, please contact the business representative you have been in contact with, by phone in the first instance so that they can try to resolve your complaint informally. If your problem is about an invoice you have received, in the first instance please contact our Credit Control Team at credit-control@impellam.com. As above, it is important the Credit Control Team are aware of any problems and are given the opportunity to put things right. If you are a temporary worker and have a problem regarding your payment please contact your local Payroll Team. Following this informal stage, if you remain unsatisfied please contact the Managing Director or a senior employee of the relevant business. You can write to them at: First Floor, Mulberry House, Parkland Square, 750 Capability Green, Luton, LU1 3LU.
Please read the Impellam UK Complaints Policy and Procedure here