<p>Managers who invest energy and time into delivering clear lines of communication will build trust with their teams, ultimately leading to increased productivity and team morale.</p>
<p>With up to 40% of the global workforce now contingent, it&rsquo;s important to acknowledge and effectively communicate with temporary workforces like permanent staff. It takes specific skills to listen effectively, including listening with an open mind, not interrupting and picking up on non-verbal clues.</p>
<p>Careful consideration should be also be given to creating an effective employee feedback process&nbsp;so that it&rsquo;s deployed as part of a wider engagement strategy.</p>
<p>There's also a full blog from Blue Arrow on <a href="http://www.bluearrow.co.uk/latest-blogs-improving-productivity/how-listening-to-your-temporary-workforce-can-increase-productivity">how to listen to your temporary workforce,. </a>Blue Arrow is one of the UK&rsquo;s largest recruitment consultancies, placing candidates into fulfilling temporary roles within transport, logistics, call centres, hospitality, catering, manufacturing, production and Public Sector roles.&nbsp;</p>
<p>To learn more about the <a href="https://www.impellam.com/about-us/our-group">benefits of employee engagement</a> for busines.</p>

<p>Delivering clear lines of communication will build trust with temporary workforces</p>

Increasing workforce productivity through listening

<h2>Introducing the 2025 Impellam Global ESG Impact Report.&nbsp;</h2>
<p>Our latest<a title="Impact Report" href="https://www.impellam.com/about-us/impact-report" target="_blank" rel="noopener"> Impact Report </a>shows how we&rsquo;re working to remove the barriers to employment and providing candidates with life-changing opportunities &ndash; all while helping to create workplaces that are both inclusive and inviting.&nbsp;</p>
<p>We&rsquo;re also sharing how we&rsquo;ve made a meaningful impact in our communities, nurturing future talent, and giving back by donating not just money, but through the time and expertise of our people &ndash; arguably even more valuable.&nbsp;</p>
<p>We&rsquo;re equally committed to looking after our own people. Thanks to our culture of Virtuosity, reinforced by our UNITY Council driving our equity, diversity and inclusion initiatives, we create a safe, welcoming, and inclusive working environment.</p>
<p>You can also read more about how our environmental focus continues, with steady progress towards our decarbonisation and 2045 Net Zero journey. We&rsquo;ve implemented initiatives and Science-Based Targets and engaged colleagues to make a meaningful difference in their everyday actions.&nbsp;<br>Increasingly people are looking to businesses to lead the way on economic, environmental and social sustainability. As a purpose-led, connected business we&rsquo;re uniquely placed to help build better businesses and help people lead more fulfilling lives through the power of work.&nbsp;</p>
<h3>Your Partner in Purpose-Driven Success&nbsp;</h3>
<p>Our Global Impact ESG Report highlights how we are:</p>
<p>1. &nbsp; &nbsp;<strong>Delivering social value for our customers and communities&nbsp;</strong><br><strong>2. &nbsp; &nbsp;Creating inclusive cultures that empower talent &nbsp;</strong><br><strong>3. &nbsp; &nbsp;Providing life-changing opportunities by removing barriers to meaningful employment&nbsp;</strong><br><strong>4. &nbsp; &nbsp;Driving sustainable climate action with a transparent sustainability roadmap to Net Zero&nbsp;</strong><br><strong>5. &nbsp; &nbsp;Helping customers find the mission-critical STEM talent they need to futureproof their business&nbsp;</strong></p>
<h4><strong>Discover how we&rsquo;re changing lives, changing businesses, and changing futures.&nbsp;</strong></h4>
<p>&nbsp;</p>
<h3><strong>Click on the links below to view the UK English or US English versions of our Impact ESG Report</strong></h3>
<p><a title="Impact Report UK English " href="https://cdn.sourceflow.co.uk/an68zv5qpsdyshug2ixqer2uyurs" target="_blank" rel="noopener"><strong>Read our Global Impact ESG Report UK English</strong></a></p>
<p><a title="Impact Report US English" href="https://cdn.sourceflow.co.uk/qtzd37ugxmkjtgms38lzqynq5j7e" target="_blank" rel="noopener"><strong>Read our Global Impact ESG Report US English</strong></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>

<p>Our Global Impact Report showcases our commitment to economic, environment and social sustainability. We use the power of work to build better futures for our colleagues, clients, communities and planet.</p>

Impellam launches Impact Report

<h2>Are you curious about ChatGPT? Interested in Artificial intelligence?</h2>
<div>
<p>Are you wondering what is the future of ChatGPT? Check out our research below to learn more about its impact on the future of work and recruitment., along with insights on technology and its limitations, and how technology will help us be more productive and help shape our roles.</p>
<p>&nbsp;</p>
</div>
<h2>Asking yourself 'How does ChatGPT work?' Interested in Artifical Intelligence? We've got you covered.&nbsp;</h2>
<p><span data-contrast="auto">Learn more about the future of work and recruitment from our industry experts, along with insights on technology and its limitations, and how technology will help us be more productive and help shape our roles.&nbsp;</span></p>
<p>&nbsp;</p>
<h2>So what is the future of ChatGPT Recruitment?</h2>
<p>There&rsquo;s been a lot of noise about ChatGPT since it was made available to the public for free in November 2022. What sets it apart from other AI models &ndash; according to ChatGPT itself &ndash; is its ability to understand context and generate responses that are relevant to the conversation in a human-like way. In other words, it can &lsquo;think.&rsquo; It can create new content and ideas, and even write essays, scripts and poems. In fact, some of the leading names in tech recently penned an open letter calling for a six month pause on AI experiments, stating "Contemporary AI systems are now becoming human-competitive at general tasks."</p>
<p>Not surprisingly, skilled professionals, from content creators to SEO specialists, are feeling vulnerable. And the latest version, GPT-4, which launched in March 2023, looks set to make everyone from web developers to lawyers nervous too. In fact, automation will impact all workers across all sectors, with one in four jobs at risk. Forrester predicts that, by 2030 1.5million jobs will be lost in Australia <a title="test" href="https://www.forrester.com/press-newsroom/forrester-automation-will-cause-australias-job-market-to-shrink-11-by-2030/" target="_blank" rel="noopener">Australias job market to shrink by 2030</a>, and by 2040, <a href="https://www.forrester.com/press-newsroom/forresters-future-of-jobs-forecast-12-million-jobs-will-be-lost-to-automation-across-europe-by-2040/">12 million jobs will be lost in France, Germany, Italy, Spain, and the UK</a>. In the US, <a href="https://financesonline.com/jobs-lost-to-automation-statistics/">39 million people could lose their jobs by 2030</a>.</p>
<p>&nbsp;</p>
<h2>How do I use ChatGPT to work more effectively?&nbsp;</h2>
<p>At Impellam Group, our approach is human first, augmented by technology. It&rsquo;s important to utilize advantageous technology. For example, we&rsquo;ve invested in a digital process automation platform, to take care of our more repetitive tasks so our employees (we call them Virtuosos, because they make the difference) can focus on higher value ones like building relationships with our customers and candidates. In one instance, a Virtuoso was spending 80% of their time answering supplier emails. By automating responses to common queries, we&rsquo;ve reduced this to 90 minutes a week. Pamela Beard, SVP Technology &amp; Project Management, Guidant Global, says: &ldquo;People find no pleasure in a lot of repetitive work. By using the process automation platform, we&rsquo;re making the lives of our fellow team members better and their jobs more interesting.&rdquo;</p>
<p>We&rsquo;re also embracing automation and personalisation so we can provide a more responsive and engaging experience for candidates. Alexa Bradbury, Global Marketing Director, Guidant Global, explains that we use chatbots in high-volume recruitment programmes to bring efficiencies to first-round screening &ndash; for example, by filtering out those without a right to work and self-enabling administrative tasks such as interview scheduling. When it comes to saving time and money, the stats speak for themselves. &nbsp;The latest recruitment technology allows advanced automation and personalisation at scale, resulting in an average of 12% more placements per recruiter, 34% more submissions per head, and 8.5 days less time to fill. More importantly, recruiters are using this time to focus on developing relationships with the most qualified candidates, resulting in 64% higher fill rates&nbsp;and a 21% increase&nbsp;in redeployment.</p>
<p>&nbsp;</p>
<h2>How does ChatGPT improve the candidate experience?</h2>
<p>As well as enabling more time to be spent with candidates, AI can also improve the overall candidate experience. Darren Topping, Director of Solutions and Insight for Lorien UK commented, &ldquo;Our research into a positive candidate journey has shown that the right technology will benefit candidates as well as our clients. Things like real-time status updates of application progress, enabling applications to be created quickly and allowing candidates to rate their recruitment experience through various stages of the project can be achieved using AI and provide us with valuable data that will help us measure candidate satisfaction.&rdquo;</p>
<p>&nbsp;</p>
<h2>What are the limitations of ChatGPT?</h2>
<p>But AI technology such as ChatGPT has its limitations. Charlotte Horton, Head of Innovation and Insight, Impellam Group, says: &ldquo;We&rsquo;ve not seen a technology that can replace the emotional engagement that our people have with our customers and candidates. We buy services from people we like and people we trust; we can&rsquo;t (and don&rsquo;t want to) replace that.&rdquo;</p>
<p>Ryan McMahon, President, Lorien, agrees. He&rsquo;s been here before. The online job boards were going to be the end of recruiters; except they weren&rsquo;t and we&rsquo;re still here. He says: &ldquo;People want to communicate with people &ndash; especially about a job, something you spend 40 hours a week doing.&rdquo;</p>
<p>Technology is an enabler, but it can&rsquo;t form relationships. It can&rsquo;t listen, or question, or gather insight. It can&rsquo;t engage with customers to understand their problems and come up with a solution that best suits their needs. What AI can do is manage high volumes of work and at pace. It can automate tasks such as building resumes and creating job offers. It can make us more productive in carrying out these tasks, or it can free us up to use our human skills to focus on more rewarding work.</p>
<p>Of course, a number of current jobs in today&rsquo;s market could be described as repetitive &ndash; more than a third of them<a href="https://www.forrester.com/blogs/twenty-five-percent-of-europe-5-jobs-are-at-risk-from-automation-12-million-jobs-will-be-lost-by-2040/"> &lsquo;involve little complex thinking, judgment, or human interaction&rsquo;.</a> &ndash;. According to McKinsey, up to <a href="https://www.mckinsey.com/featured-insights/future-of-work/australias-automation-opportunity-reigniting-productivity-and-inclusive-income-growth">21 million people in Europe and 5 million in Australia.</a>may have to leave <a href="https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-in-europe">declining occupations.</a>And in the US, nearly <a href="https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-in-america-people-and-places-today-and-tomorrow#section-header-2">40% of jobs are in occupations that could shrink by 2030</a> Even if your job is safe, you can expect your day-to-day activities to change. McKinsey&rsquo;s 2017 analysis of occupations found that, in 60% of jobs, at least <a href="https://www.mckinsey.com/featured-insights/future-of-work/jobs-lost-jobs-gained-what-the-future-of-work-will-mean-for-jobs-skills-and-wages">30% of activities could be automated.</a></p>
<p>But to suppose that technology is coming for our jobs misses an important point: by 2030, <a href="https://www.mckinsey.com/featured-insights/future-of-work/the-future-of-work-in-europe">Europe will have 20 million fewer people of working age.</a> Not only that, the World Economic Forum predict there will be 150 million new technology jobs created over the next five years, and by 2030<a href="https://www.weforum.org/agenda/2022/10/why-are-young-people-not-preparing-for-the-jobs-of-the-future/"> 77% of roles will require digital skills.</a> Charlotte explains: &ldquo;Ultimately, there aren&rsquo;t enough people in the workforce with the right skills to do the work. The robots aren&rsquo;t replacing humans; they&rsquo;re helping us to work smarter and do more.&rdquo;</p>
<p>So, fear not, with the right investment in both technology and people, robots can help us create a world of work that is more productive and rewarding than ever before. At Impellam we make sure people make the difference. Together, we can deliver a world where you&rsquo;ll always have exceptional people doing exceptional work.</p>
<p>ChatGPT is just one of the many tools impacting how we live and work&hellip;</p>
<p>&nbsp;</p>
<h2 dir="ltr">Is ChatGPT part of the Metaverse?&nbsp;</h2>
<p dir="ltr">Although ChatGPT isn&rsquo;t necessarily a part of the metaverse, AI technology similar to it plays a big part in the virtual world. The potential is unlimited. Literally. The metaverse will allow us to be in two (or more) places at once: to pursue an alternate career in an alternate reality, selling skills augmented by AI. In the metaverse, an avatar can produce and sell content while the real-life person sleeps. If it sounds out of this world, that&rsquo;s because it is, but it has practical applications for business in a world where we&rsquo;re beginning to embrace the global marketplace &ndash; and it could be the solution for remote working.</p>
<p>&nbsp;</p>
<h2>&ldquo;Write For Us&rdquo; Technology will accelerate change &ndash; and bring new challenges for people to solve</h2>
<p>AI like ChatGPT needs data centres and data centres need renewable energy &ndash; and they both need people to design, build, manage and maintain them. Ryan expects to see these sectors expand, alongside cyber security, as Lorien, our digital, transformation and technology recruitment brand, staffs the next generation of AI technology. In fact,&nbsp;worldwide employment in<a href="https://www.weforum.org/agenda/2023/01/renewable-energy-transition-green-jobs/"> renewable energy is set to grow by more than 38 million jobs by 2030.</a></p>
<p>And it&rsquo;s not only <a href="../../../../../../customer-solutions">STEM skills</a> that will be in demand either. Social and emotional skills such as entrepreneurship, initiative taking and leadership, and higher cognitive skills including creativity and critical thinking, will also be sought after.</p>
<p>&nbsp;</p>
<h2>What is the potential of ChatGPT Recruitment? Opening up world(s) of talent and breaking down job definitions</h2>
<p>Remote working has already opened up a world of talent, and new digital tools are helping to remove bias from the recruitment process and increase access to opportunity. Add the metaverse to the mix and what do you get? That means 24/7 access to worlds of talent &ndash; a supersized gig economy that augments your core workforce. As organisations automate or outsource more tasks, we&rsquo;ll see less defined job roles and lots of appetite for skills mapping. Talent will flow to work, enabling people to focus on their expertise &ndash; and technology will play a role in helping organisations to understand employees&rsquo; skill sets and behaviours and how to utilise them.</p>
<p>&nbsp;</p>
<h2>What limitations does ChatGPT have?</h2>
<p>Technology is only as good as the humans behind it &ndash; not to mention the humans using it too. AI draws its data from content produced by people, which means it&rsquo;s as flawed as those who created it. It might be misinformed, or biased, or both, and it requires human intervention to lead it in the right direction. As a research tool, ChatGPT is helping people to generate content in a more efficient way. Alexa explains: &ldquo;It helps our writers to do their research into the market quickly, but it&rsquo;s definitely not a silver bullet. It&rsquo;s a content aggregator, not original thought: we need to sense check it, make sure it&rsquo;s fit for purpose and put our own stamp on it.&rdquo;</p>
<p>&nbsp;</p>
<h2>How do I get the most out of ChatGPT as an employer?</h2>
<p>Digital natives embrace new technologies, and as more of them enter the workforce, they&rsquo;ll bring this acceptance &ndash; and expectation &ndash; with them. Employers competing for talent will need to engage with these people who&rsquo;ve grown up online &ndash; and AI will enable organisations to keep up with demand for content.</p>
<p>&nbsp;</p>
<p><a href="../../../../../../contact">To find out more, contact us here</a></p>
<p>&nbsp;</p>

<p>ChatGPT and its impact on the future of work and recruitment. Learn more about the future of work and recruitment from industry experts, along with insights on technology and its limitations, and how technology will help us be more productive and help shape our roles.</p>

ChatGPT - What is the future of work and recruitment

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<p><span style="color: rgb(0, 32, 96);">Increasingly people are looking to businesses to lead the way on environmental, social and economic sustainability.&nbsp;At Impellam we are a global workforce and STEM talent solutions group, dedicated to building better businesses.</span></p><p><span style="color: rgb(0, 32, 96);">As a purpose-led organisation, our Global Impact Report demonstrates how we can support your&nbsp;equity, diversity and inclusion (ED&amp;I), sustainability and corporate social responsibility (CSR)&nbsp;journey. Through the power of work, we change lives, we change businesses, and we change futures. To speak to someone about how we can support your journey, email&nbsp;</span><a href="mailto:askImpellam@Impellam.com" rel="noopener noreferrer" target="_blank" style="color: rgb(46, 56, 102); background-color: transparent;">askImpellam@Impellam.com</a></p><p><strong style="color: rgb(0, 32, 96);">Download our report for exclusive insights:</strong></p><ul><li><span style="color: rgb(0, 32, 96);">The importance of social impact</span></li><li><span style="color: rgb(0, 32, 96);">Creating inclusive and welcoming workplaces</span></li><li><span style="color: rgb(0, 32, 96);">Specialized ED&amp;I talent attraction campaigns&nbsp;</span></li><li><span style="color: rgb(0, 32, 96);">Making an impact in your community</span></li><li><span style="color: rgb(0, 32, 96);">Building trust with your clients and communities&nbsp;</span></li><li><span style="color: rgb(0, 32, 96);">The importance of transparency in sustainability</span></li><li><span style="color: rgb(0, 32, 96);">And much more!&nbsp;</span></li></ul>

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<p>We trust our people, also known as &lsquo;Virtuosos&rsquo;, and give them the freedom and autonomy to do the right thing, adapt and see the possible in the impossible. We make sure our people make the difference.</p>

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<h2>Future-proof your business</h2><p>Speak to our workforce and STEM talent solutions experts to find out how we can help you build a better business.</p>

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<p>Our <strong>Integrated Talent Solutions</strong> blend Impellam&rsquo;s upper quadrant workforce solutions &nbsp;and award-winning &nbsp;STEM talent sourcing &nbsp;experience into a custom solution tailored to your needs; one that will be designed and delivered to ensure you have a competitive edge &nbsp;as you look to find, attract and engage the very best talent available.</p>

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<p>Our approach is not reliant on technology alone. It&rsquo;s a holistic, integrated solution that includes talent marketing and talent delivery expertise - underpinned by the latest technology. We work in partnership with you to develop a bespoke direct sourcing strategy and build talent communities.</p>

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<h3>&nbsp;</h3>
<h3>Latest Correspondence:</h3>
<h3>&nbsp;</h3>
<h3>Conversion of Fixed Rate Tranche A Convertible Notes (the &ldquo;Notes&rdquo;) due 2 August 2025</h3>
<p class="p1"><strong><a href="https://cdn.sourceflow.co.uk/tup54xds0xl7ir9yi26k7cubok90" target="_blank" rel="noopener">HeadFirst Global plc - letter to shareholders</a></strong></p>
<p>&nbsp;</p>
<div class="boxes-wrap">
<h3>Previous Correspondence:</h3>
<h3>&nbsp;</h3>
<h3><span style="font-family: 'Aptos',sans-serif;">Temporary Extension of Maturity Date of Fixed Rate Tranche A Convertible Notes (the &ldquo;Notes&rdquo;) due 3 July 2025</span></h3>
<p><a href="https://cdn.sourceflow.co.uk/c03zxf9zkvngqf08t86titrav1pu" target="_blank" rel="noopener"><strong>HeadFirst Global plc - letter to shareholders</strong></a></p>
<p>&nbsp;</p>
<h3>HeadFirst Global plc - Amended and Restated Tranche A Convertible Note Instrument (Fourth Amendment)&nbsp;</h3>
<p><a href="https://cdn.sourceflow.co.uk/is42rupilhn0sj1jm0y9oiknwg3j" target="_blank" rel="noopener">View here</a></p>
<h3>&nbsp;</h3>
<h3>Temporary Extension of Maturity Date of Fixed Note Tranche A Convertible Notes (the "Notes")&nbsp;due 4 April</h3>
<p><strong><a title="HeadFirst Global Plc - letter to shareholders" href="https://cdn.sourceflow.co.uk/fq3nm9m48mizpww36ioxura3mp0q" target="_blank" rel="noopener">HeadFirst Global plc - letter to shareholders</a></strong></p>
<p>&nbsp;</p>
<h3>Headfirst Global plc - Amended and Restated Tranche A Convertible Note Instrument</h3>
<p><strong><a href="https://cdn.sourceflow.co.uk/mrdzj7gggn97e5cgpj1cu2d294tc" target="_blank" rel="noopener">View here</a></strong></p>
<p>&nbsp;</p>
<h1>Our strategy</h1>
<h4>&nbsp;</h4>
<h4>Our strategic objective</h4>
<p class="boxes-wrap">Virtuosity makes the difference and will drive market-beating value creation.</p>
<p>&nbsp;</p>
<div class="boxes-wrap">
<h4>Our strategic advantage</h4>
<p>We believe we retain customers, people and investors for longer than our competitors because we&rsquo;re trusted to do what we say we are going to do. We work collaboratively across our diverse portfolio with a shared vision, mission, style and language that we call &lsquo;Virtuosity&rsquo;. This enables us to deliver differentiated, integrated solutions to our customers, and to find good work for our people.</p>
</div>
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<h2 style="text-align: left;"><span style="color: #000000;">Our Integrated, Collaborative Business Model</span></h2><details class="mce-accordion"><summary>Our Integrated, Collaborative Business Model</summary><h2 style="text-align: left;"><span style="color: #68c6c7;">Our mission</span></h2><p>Through the power of work, we&nbsp;build better businesses and help&nbsp;people lead more fulfilling lives.</p><h2 style="text-align: left;"><span style="color: #68c6c7;">Our vision</span></h2><p>To be the world&rsquo;s most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.</p></details><details class="mce-accordion"><summary>Our key differentiators</summary><h2 style="text-align: left;"><span style="color: #000000;">Our culture of Virtuosity</span></h2><p>We are united by one purpose, one culture, one driving force. We call it Virtuosity. It&rsquo;s why we&rsquo;re different. It&rsquo;s our determination to do even more and to always be ambitious and brave for our customers and candidates.</p><p>Our customers see our Virtuosity every day in our innovation and creativity. We are close to our customers, and because we care, we forge strong, meaningful and trusted partnerships.</p><p>They see it in our authenticity, in the way we keep our promises and in how we break down the barriers to unleash people&rsquo;s potential. None of this would be possible without a culture based on trust. That&rsquo;s why we have an ambitious vision to be the world&rsquo;s most trusted workforce and specialist recruitment solutions group, trusted by our people, our customers and our investors in equal measure.</p><p>We trust our Virtuosos and give them the freedom and autonomy to do the right thing, to adapt and see the possible in the impossible. We make sure people make the difference.</p><p>By keeping our promises, we retain our clients, candidates and our people for longer and reap the benefits of that longevity. We never want to give a client reason to leave Impellam.</p><h2 style="text-align: left;"><span style="color: #000000;">The Beautiful Basics</span></h2><p>We make sure that &lsquo;the Beautiful Basics&rsquo; are&nbsp;in place and deeply embedded across our&nbsp;collaborative portfolio. &lsquo;Beautiful Basics&rsquo; are caring&nbsp;for the smaller details, as well as the bigger ones.&nbsp;Doing the common, uncommonly well. They are&nbsp;the difference Impellam&rsquo;s people make through&nbsp;our day-to-day actions to deliver on our promises.</p><h2 class="alternative" style="text-align: left;"><span style="color: #000000;">Entrepreneurial Virtuoso leaders</span></h2><p>All our businesses share a culture of Virtuosity which embeds a collaborative Group-wide culture, based on trusted behaviours, delivered by entrepreneurial Virtuoso leaders who can drive our competitive advantage and deliver on our promises to all our stakeholders.</p></details><details class="mce-accordion"><summary>To deliver exceptional service to our customers through:</summary><p><img src="https://investors.impellam.com/media/2031/ourregions.png?width=500&amp;height=362.1359223300971" alt="" width="" height="" data-udi="umb://media/ef3ac7493df94d13a0f568af06efb8fe"></p><p>&nbsp;</p><p>&nbsp;</p></details><details class="mce-accordion"><summary>Our culture of Virtuosity</summary><div>&nbsp;</div><div><img src="https://cdn.sourceflow.co.uk/wa81ibhcsnn3d22f2fcbknddhz04" alt="" width="" height=""></div><p>&nbsp;</p></details><details class="mce-accordion"><summary>To create value for our stakeholders</summary><h2 style="text-align: center;">&nbsp;</h2><h2 style="text-align: left;"><span style="color: #000000;">Clients</span></h2><p>We are close to our customers, and because we care, we forge strong, meaningful and trusted partnerships to find people for good work and help them build better businesses. We retain them, continuing to listen and partner with them to extend the scope and tenure of our services, and in doing so, open up more opportunities for organic growth.</p><h2 style="text-align: left;"><span style="color: #000000;">Candidates</span></h2><p>From the outset, we listen to our candidates and find them good work that fulfils them and matches their aptitudes, skills and aspirations. We reward our candidates fairly, retain them by treating them well, and by finding them work that interests and develops them. In turn, this encourages them to refer more people and good work to us.</p><h2 style="text-align: left;"><span style="color: #000000;">Colleagues</span></h2><p>We employ people who care about our mission and our craft, and we develop them, so they have the right skills and experience to do their job by being Virtuosos in their field. We free up our Virtuosos and give them more influence so they in turn develop a culture of Virtuosity across the Company. Ultimately, we trust them to stay close to their customers and candidates, to make the right decisions, collaborate and deliver on their promises.</p><h2 style="text-align: left;"><span style="color: #000000;">Investors</span></h2><p>We take care to create relationships with investors and we build on the trust we create by delivering sustainable earnings.</p><h2 style="text-align: left;"><span style="color: #000000;">Suppliers</span></h2><p>We build strong partnerships of mutual trust with our suppliers, many of whom are also our clients. Our long-term relationships with our suppliers enable us to fill more jobs for our clients, and by building an engaged recruitment supply chain, which is passionate about finding the right candidates with the right skills, we can reduce the cost of recruitment; reduce the time to hire; provide timely market insight and drive innovation.</p></details><h2 style="text-align: left;">&nbsp;</h2><h2 style="text-align: left;"><span style="color: #000000;">Responsible business&nbsp;</span></h2><p style="text-align: left;">Our commitment to sustainability underlines our responsibility to build long-term value for all our stakeholders, supported by sound policies, good governance and positive actions.</p><details class="mce-accordion"><summary>People and Culture</summary><h2><span style="color: #000000;">Colleague engagement and communications</span></h2><p>All 2,000 Impellam people across the world are connected by Workplace, an internal social network. Workplace combines the structure of a traditional intranet with the capabilities of Enterprise-wide Social Networking software: a place to organise and disseminate information securely, and where our people can connect, communicate and collaborate. Our Group CEO holds quarterly strategy briefings with all our people and connects with them on a regular basis through Workplace, using video and written updates, wellbeing check-ins, a monthly newsletter, live Q&amp;A sessions, and other multimedia to provide strategic information and financial updates. Our managers hold regular one-to-one meetings with their people in addition to team meetings, wider business-area conferences and town halls to facilitate sharing of information, consultation, and two-way communication, supported by tools like OpenBlend, a coaching platform.</p><p>The Virtuoso Alliance (our shadow board) operates alongside the Leadership Team to provide opinions, ideas, insight and observations on the world in which we operate. Its 12 members make sure our Group CEO and the Leadership Team remain connected to our colleagues and in turn our customers and candidates. The Impellam communications model and associated technology means we can connect with our colleagues quickly, wherever they are. The platform and communication strategy facilitates faster knowledge sharing, communication and collaboration. This dynamic approach to communications is key to our strategy and culture of enabling our Virtuosos to achieve our vision of becoming the world&rsquo;s most trusted staffing company.</p></details><details class="mce-accordion"><summary>Equality, Diversity and Inclusion (ED&amp;I)</summary><p>We actively encourage diversity in the workplace and have a wide and varied colleague base with a variety of social and ethnic groups represented at all levels of the business. We believe that breaking down the barriers that have traditionally restricted access to the labour market will encourage job opportunities for all. Our Business Resource Groups (BRG) and Unity Council include representation from our key regions: North America, APAC, and UK &amp; Europe. Under the direction and leadership of our Group CEO the BRGs bring together ED&amp;I leadership and governance balanced with Group-wide, regional and brand-specific actions. Our strategy is based on data, qualitative intelligence from a global survey, participation from regional committees and aims to make Impellam a more diverse and inclusive business wherever we operate. We continue to be recognised for our ED&amp;I efforts receiving several accolades in the year. In 2022, Guidant Global was ranked as the top EMEA talent solutions provider for diversity and inclusion (D&amp;I) in the TALiNT Partners Talent Solutions Power List as well as being named Disability Confident Leader.</p><p>&nbsp;</p></details><details class="mce-accordion"><summary>Training</summary><p>We provide our people with a multi-faceted and agile development pathway to enable high performance and increase retention of our people and customers alike. Our approach to sustainable development is through fostering a culture of curiosity. We offer a blend of digital &lsquo;on demand&rsquo; learning complemented by live digital coaching and in-person resources. The &lsquo;Initiate and &lsquo;Enhance&rsquo; learning collections encourage people to be freed from old habits, unlock their potential, and thrive through change. In 2022, we refreshed our leadership development programme and launched the &lsquo;Inspire Collection&rsquo;. As a result, 65% of our managers have embarked on this personalised learning journey focusing on the key areas of Virtuoso leadership &ndash; emotional intelligence, coaching and leading change.</p><p>&nbsp;</p></details><details class="mce-accordion"><summary>Our culture of Virtuosity</summary><p>At the heart of our integrated, collaborative business model is a virtuous circle of making and keeping promises, engendering trust and loyalty. By keeping our promises, we retain clients, candidates, colleagues and investors for longer, and reap the benefits of that longevity. Our culture of Virtuosity is created by passionate people who are committed and driven to find better ways to deliver the right solutions. We make sure that the &lsquo;Beautiful Basics&rsquo; are in place and deeply embedded in all of our businesses, all of the time, and we invest to sustain and enhance our business, underpinned by innovation in our combined portfolio of services.</p></details><details class="mce-accordion"><summary>Modern slavery</summary><p>As part of the Group&rsquo;s mission to find people fulfilling work, we strongly oppose modern slavery in all its forms and will try to prevent it by any means that we can. We expect anyone who has any suspicions of modern slavery in our business or our supply chain to raise their concerns without delay. In line with the Modern Slavery Act 2015, we annually review internal and external measures to ensure we are doing what we can to prevent slavery and human trafficking in our businesses and in our supply chains. Our policy is available on our website at&nbsp;<a href="http://www.impellam.com/" target="_blank" rel="noopener noreferrer">www.impellam.com</a>.</p></details><details class="mce-accordion"><summary>Health and Safety</summary><p>We are committed to meeting all the requirements of relevant health and safety legislation. Formal policies are in place throughout the Group and they are regularly reviewed and updated to reflect changes in legislation and best practice. The Group requires all colleagues to comply with these.</p></details><details class="mce-accordion"><summary>Anti-bribery</summary><p>We have a commitment to carrying out business fairly, honestly and openly. We also have zero tolerance towards bribery. Our Bribery Policy is in place to provide relevant guidance and information to all our people in compliance with the law relating to bribery and corruption, in particular the Bribery Act 2010 (&lsquo;the Act&rsquo;). We are determined to maintain our reputation as a business that will not tolerate fraudulent or corrupt dealings &ndash; whether they are attempted against us from outside, from within our own workforce, or towards our clients or suppliers.</p></details><details class="mce-accordion"><summary>Community</summary><p>Impellam brands individually work with charities that support local communities and come together as a group when a big impact is needed.</p><p>Following the invasion of Ukraine, Impellam people quickly mobilised a cross-brand taskforce to help displaced Ukrainian people find jobs in the UK. A digital campaign was quickly launched, complete with a chatbot in Ukrainian, and a Ukrainian national was brought into the team to provide additional support to those arriving in the UK with CV writing and interviews. Many people have been supported to navigate job seeking in a new country. All profit from placing refugees, combined with an employee donation match scheme, has generated &pound;27k for the International Red Cross.</p><p>Other community support initiatives have included inspiring the next generation of STEM talent with school visits, mock interviews and learning to code, work with HMP Drake Hall on inmate rehabilitation, taking part in Impellam-sponsored Pride marches and cleaning beaches in the UK and Australia.</p><p>Impellam people have an additional day of paid leave that they can use specifically for volunteering. They have used this time to raise money for charities through running, swimming, cycling and walking, as well as making donations to foodbanks around the UK to help with the cost-of-living crisis.</p><p>A colleague from Guidant Global beat his own world-record finishing time for completing the London Marathon in a nonracing wheelchair, raising money for WhizzKids.</p></details><details class="mce-accordion"><summary>Environment</summary><p>Although we are a service-based organisation with no manufacturing facilities and limited transportation requirements, we are still committed to following environmental best practices in the day-to-day conduct of our business. This includes the use of sustainable and/or recyclable materials when available. A regular review of the potential impacts on the various businesses is undertaken and parts of the Group have achieved certification to ISO 14001 in relation to their environment management systems.</p></details><details class="mce-accordion"><summary>2022 energy and carbon reporting</summary><p>This year we have calculated our environmental impact across Scope 1, 2 and 3 (selected categories) emission sources for the UK only. Our emissions are presented on a location basis (using the UK grid emissions intensity) and our emissions are 894,249 kgCO2e (2021: 969,569 kgCO2e), which is an average impact of 442 kgCO2e per &pound;m revenue (2021: 582 kgCO2e per &pound;m). We have calculated the emission intensity metrics on both a revenue and colleague basis, which we will monitor to track performance in our subsequent environmental disclosures. The methodology used to calculate the Greenhouse Gas (GHG) emissions is in accordance with the UK Government GHG Conversion Factors for Company Reporting (2022).</p></details><details class="mce-accordion"><summary>Energy and carbon action</summary><p>Our focus in the past year has been to extend and encourage working behaviours that are less impactful, which has resulted in us being able to continue to rationalise our property footprint which continues to decrease as leases expire. Where the need for a physical location remains, we have looked to share spaces across multiple operating businesses and increasingly utilise serviced offices and workspaces. Most businesses have also reduced the amount of time they&rsquo;re physically in the offices, which itself drives reductions in energy consumption.</p><p>Whilst not directly affecting the Scope 2 emissions reporting, the Group completed its first full financial year of purchasing 100% renewable electricity generated only through wind, solar and hydro for all of its UK operations.</p><p>The business has also had in place an electric vehicle salary sacrifice scheme available to all UK employees and to support this initiative have invested in and installed nine EV Charging Points at the UK Head Office.</p><p>Finally, the Group intends to fulfil its promise of achieving Carbon Neutrality and we will be offsetting our carbon emissions as stated above utilising the PAS2060 framework which will be published on our website in due course.</p><p>The business remains committed to achieving Net Zero by 2050 and work will continue on the development and delivery of a Net Zero strategy this year. The Group will also continue to implement and formalise new processes in preparation for our first TCFD reporting cycle in 2024, as well as participating and reporting under the third phase of the Energy Savings Opportunity Scheme (ESOS) throughout the year. The business will continue its process of removing all company provided vehicles with the aim of having no owned or leased vehicles by the end of 2023 and will continue to offer the EV scheme to all employees.</p></details><details class="mce-accordion"><summary>Task Force on Climate-related Financial Disclosures (&lsquo;TCFD&rsquo;)</summary><p>TCFD reporting is important to effective ESG and climate risk management. It will also help us to meet the growing stakeholder demand to understand how climate change could affect Impellam as well as the effects our operations have on the&nbsp;climate.</p><p>In 2022 we continue the initial steps on the roadmap to TCFD reporting and will include the required TCFD disclosures when Impellam falls in scope for the financial year 2023. The Group will continue to monitor the significance of climate related risks (including existing and emerging regulatory requirements), implement mitigating activities, and disclose in line with materiality to the Group. At present, these risks are not considered to have a material impact for the Group.</p></details><details class="mce-accordion"><summary>Emissions and energy usage</summary><table border="1" cellspacing="1" cellpadding="1"><tbody><tr><th>&nbsp;</th><th>Emission Source</th><th>2022</th><th>2021</th></tr><tr><td>Scope 1 (kgCO2e)</td><td><p>Natural gas Company and leased vehicles Heating oil</p><p>Gas Combustion</p></td><td><p>198,801</p><p>185,295</p></td><td><p>99,656</p><p>237,835</p></td></tr><tr><td><strong>Total Scope 1 (kgCO2e)</strong></td><td>&nbsp;</td><td><strong>384,096</strong></td><td><strong>337,491</strong></td></tr><tr><td>Scope 2 (kgCO2e)</td><td>Electricity</td><td>283.044</td><td>576,976</td></tr><tr><td>Scope 3 (kgCO2e)</td><td>Colleague cars</td><td>227,109</td><td>55,102</td></tr><tr><td><strong>Total kgCO2e</strong></td><td>&nbsp;</td><td><strong>894,249</strong></td><td><strong>969,659</strong></td></tr><tr><td><strong>Total energy usage (kWh)</strong></td><td>&nbsp;</td><td><strong>4,299,344</strong></td><td><strong>4,631,709</strong></td></tr><tr><td>Normaliser</td><td>KgCO2e per &pound;m revenue</td><td>442</td><td>582</td></tr></tbody></table></details>

<h3>Our Integrated, Collaborative Business Model</h3>

<h3>Responsible business</h3>
<p>Our commitment to sustainability underlines our responsibility to build long-term value for all our stakeholders, supported by sound policies, good governance and positive actions.</p>

<h3>Our Priorities and What They Mean</h3>

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<h2>Turn to Impellam Group</h2><p>As one of the largest workforce and STEM talent solutions companies in the world, you will have access to thousands of jobs when you register with Impellam. Once you have registered using the chatbot above, our team will contact you as soon as possible about potential positions that may be of interest to you.</p><p>We wish you the very best of luck in your job search as well as settling into life in the UK.&nbsp;Please share this page with other Ukrainian refugees looking for work in the UK.</p>

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<h1>Jobs for Ukraine</h1><p><span style="background-color: rgb(255, 255, 255);">After the outbreak of war in Ukraine, when refugees started arriving in the UK, we quickly created a tech-enabled solution to help those settling to find work. We mobilised an integrated Impellam team to come together and to help refugees find work – with any profit from placements being donated to the International Red Cross.</span></p>

<h2>Our Commitment</h2>
<p>Impellam Group is dedicated to fostering an equal, diverse, and inclusive organisation across all our locations in the UK and Ireland, Europe, the United States, and Australia. We work to ensure our organisation reflects the diversity of the communities we serve.</p>

<h1><strong>Manchester Pride</strong></h1>

<h1>Our Mission and Vision</h1>
<p>We&rsquo;re a purpose-led organisation.<br>Our purpose, mission and vision serve to unite us and drive us to collaborate and bring the fullest capabilities of Impellam together.​</p>

<h1>We care about the power of work</h1><p>Our operations span North America, Asia Pacific and the UK &amp; Europe. 1,800 people united by one purpose, one culture and one driving force that we call Virtuosity.</p><p><br></p>

<h2>Impellam has been recognised as leaders in the industry</h2>

<h1>Our people</h1>
<p>At Impellam, it&rsquo;s our people who make the difference.</p>

<p class="MsoNormal">Our <strong>Services Procurement</strong> capabilities enable us to not only enhance <em>your </em>procurement capabilities, but also help your business evolve. Using Impellam&rsquo;s market-leading expertise and strategic specialists, we create and implement procurement and purchase strategies that drive improved category management, budget optimisation and spend analysis and efficiency.</p>

<h2>Unique in the market</h2><p>Our approach is not reliant on technology alone. It’s a holistic, integrated solution that includes talent marketing and talent delivery expertise - underpinned by the latest technology. We work in partnership with you to develop a bespoke direct sourcing strategy and build talent communities.</p>

<h2>Impellam have been recognised as leaders in the industry</h2><p>Impellam Group is one of two companies globally named a Leader in the Everest Group PEAK Matrix® for Contingent Workforce Management (CWM) and Services Procurement/Statement of Work (SOW) as well as UK IT Contingent Talent and Strategic Solutions PEAK Matrix® with our brands.</p>

<h2>Solutions to build better businesses</h2>

<h2>Why STEM Council for Good?</h2><p>The&nbsp;Impellam&nbsp;Group has strong ties to STEM with Bartech, Lorien and SRG, and the future points to the science, technology,&nbsp;engineering,&nbsp;and mathematics space as one that will continue to grow and thrive.</p><p>The STEM Council for Good brings together everyone who is interested in STEM careers, at all levels of experience, whether they are career pivoters, veterans, military spouses, recent graduates, etc. with experts already working in the STEM field.</p><p>There are significant changes to be made in the underserved communities considering careers in STEM and&nbsp;STEM&nbsp;Council for Good is positioned to help lead those changes.</p><p><strong>Be a part of the future, today.&nbsp;Join today!</strong></p>

<h2>Supporting North America Organizations</h2>

<h1>What we do for the STEM community in North America</h1><p>STEM Council for Good partners with diverse non-profit organizations and STEM companies to create pathways for&nbsp;everyone&nbsp;considering&nbsp;a career&nbsp;in STEM.</p><p>&nbsp;</p><h1>&nbsp;</h1>

<h2>Our&nbsp;Impellam&nbsp;STEM leaders are some of the most recognized in the industry.</h2>

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<h1>Suppliers</h1>
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<h1><span style="background-color: rgb(255, 255, 255);">Environment, Social &amp; Governance (ESG)</span></h1>
<p>Our ESG strategy is a key focus.</p>
<p>Increasingly people are looking to businesses to lead the way on environmental, social and economic sustainability. Through the power of work, we change lives, we change businesses, and we change futures.</p>

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<h1>Technology partners</h1><p>Corem ipsum dolor sit amet, consectetur adipiscing elit. Nunc vulputate libero et velit interdum, ac aliquet odio mattis.</p>

<h1>Culture of Virtuosity</h1><p>It&rsquo;s how we do what we do. We are united by one purpose, one culture, one driving force.​&nbsp;</p><p>We call it Virtuosity. It&rsquo;s why we&rsquo;re different. It&rsquo;s our determination to do even more and to always be ambitious and brave for our customers and candidates.​</p>

<h2>Subscribe to our newsletter</h2><p>Stay up to date with Impellam group.</p>

<h1>Work with us</h1><p><span style="background-color: rgb(255, 255, 255);">Could you be our next Virtuoso? Browse the latest career opportunities.</span></p>